17 metrics executives track religiously

Metrics can tell you if you’re going the right direction or not. They can also be a waste of time if the metrics are noise instead of strong signals. There is no one right answer to which metrics to use, but understanding how others use them can turn on a light bulb for new ideas. We asked our Fast Company Impact Council members what metrics they track obsessively—and why— and the answers we share may have you rethinking your own tracking. 1. CONVERSION AND RETENTION I track a lot of metrics and it’s easy to get lost in the minutiae of the business, but as a subscription business the metrics of conversion and retention are my twin North Stars. What percentage of visitors in trial are going to become paid subscribers, and what percentage of them will remain paid subscribers in three months? Really these metrics are a reflection of the benefit customers get from our products showing they are valuable enough for someone to pay us and that they are valuable enough for them to stick a